Managing your NAB Traveller Card online

Managing your travel card online can make international travel a lot easier. Your NAB Traveller Card has its own online management tool that you’ll need to register for, and learn your way around. Here’s a quick introduction to the online service, called “My Account”.

Find “My Account” through

  1. Open
  2. Near the top of this page find the link to “Login or register at My Account”. This opens the NAB Traveller Card customer website.
  3. In the customer website, click “My Account”.

You’ll need your 16-digit card number to login or register. It’s on the front of your NAB Traveller Card. (You don’t need to register your secondary card.)

If you’re registering, you’ll need to choose a password. Your password should include lowercase and capital letters, as well as digits.

Can’t login? Other ways to manage your card

There are phone numbers you can call from all over the world listed in the NAB Traveller Card customer website. The Australian number is 1800 098 231.

For help you can also email

The main menu

The menu is on the left of screen. We’ll look at each of the options in detail below, but briefly:

  • Home shows you the balance of each currency on your card. You can also see details about reloads of each currency as well.
  • Move Money lets you change your money from one currency to another. You can move in any direction between any of the ten currencies that the card supports. You’ll see the rates and fees (if any) that apply before you confirm any currency exchanges.
  • Your Details are how we’ll get in touch with you if we need to. It’s a great help to us if you keep them up to date while you travel around the world.
  • All Transactions includes every purchase, withdrawal, reload and fee on your card. You can sort your transactions in different ways to see how you’re tracking against your budget.
  • Default Currency lets you change the currency that your BPAY® loads will will go on to your card as. You can read more about when and why you might change your default currency in our post Making the most of your NAB Traveller Card.

Check how much money you have

The first screen you see when you login shows you how much of each currency you have on your NAB Traveller Card.

See where your money has gone

On the left of screen, click All Transactions to see your card’s history.

Click the row headers to sort your transactions – for example by date, currency or amount.

Move money between currencies

On the left of screen, click Move money to convert funds on your card from one currency to another.

Select the currency to convert from, then the currency to convert to. Enter the amount, and click Submit. You can submit a number of different conversions, then click Get quote to see the rate for each exchange.

You‘ll see the rate and final amount for each currency transfer before you click Confirm or Cancel.

Change your “default currency” for BPAY® reloads

Any time you use BPAY to reload your card your funds will come through as Australian dollars (AUD), unless you’ve changed your default currency.

To change this, choose Default Currency from the menu. You can choose any of the currencies that your Traveller Card supports.

Remember that all your BPAY reloads will be converted into whichever currency is your default when the payment comes through to your card. The BPAY system can take a few days to process payments, so check that all your recent reloads have come through before you change your default currency.

Keep your contact details up to date

It’s important that we can contact you if we need to while you’re away. We know that while you’re travelling, the best phone number or email address for you can change along with your physical address. It’s easy to keep us up to date, though.

Click Your Details to the left of screen and you can update your contact details no matter where you are.

More information:

BPAY is a trademark of BPAY Pty Ltd ABN 69 079 137 518

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della April 23, 2012 at 2:48 pm

I got a nab traveller card set up today, with 10000 US dollars, how do i reload it? it says to use bill pay but i havent got a reference number or a biller code to do this with.


NAB April 24, 2012 at 11:49 am

Hi Della, have you registered at our NAB Traveller’s Card site? Our FAQ and blog post also help –

BPAY Biller code: 195016, Customer Reference number: the 16-digit number on your card

I’ve sent a follow-up email (via so we can chat further – speak soon! ^AB


Donna April 27, 2012 at 1:12 pm

Can you change the pin on the travellers card?


NAB April 27, 2012 at 1:26 pm

Hi Donna, from our FAQ – it’s not possible to change the PIN on your NAB Traveller Card. Let me know if I can help with anything else 🙂 ^AB


kristen May 6, 2012 at 7:49 pm

just wanted to give some feedback, trying to register my new card on the the travelers card website and i have found it is very slow, and no its not my computer or internet connection all other websites (including NAB banking) are uploading at a normal rate.


NAB May 7, 2012 at 12:17 pm

Thanks for the feedback Kristen, if I can help with anything from here feel free to email the team at, thanks! ^AB


Glenn May 7, 2012 at 12:49 pm

I have an i phone and to login to check my balances I need adbode flash software which is not compatable with this popular phone. I can check on a laptop but this doesn’t help when overseas and I want to use my phone. Is there any other site my phone can access to receive balances?


Tanya May 7, 2012 at 1:11 pm

Can you tell me why there would be a difference in available balance and current balance?


NAB May 7, 2012 at 2:01 pm

Hi Tanya, an available balance represents funds available for immediate use/access. This balance equals your current balance, less any pending transactions that have yet to be fully processed and any undrawn limits (including uncleared cheques). Hope that helps – feel free to email us at so we can chat further, thanks! ^AB


Matthew May 9, 2012 at 2:49 pm

I’m trying to add the BPAY biller using my NAB online account but it’s saying that the biller code 195016 is not valid. What am I doing wrong??


NAB May 9, 2012 at 3:21 pm

Hi Matthew, you can also try searching for the Biller name ‘NAB Traveller Card.’ I’ve also sent an email via so we can help further with this, thanks! ^AB


dimitri May 12, 2012 at 7:51 pm

Rang the NAB Traveler card customer service line (1800 098 231) just for a general inquiry and waited over an hour to speak to someone with no answer and eventually gave up. Imagine losing your card overseas and spending an hour trying to report your card lost or stolen. Very Poor service.


NAB May 14, 2012 at 1:27 pm

Hi Dimitri – if I can help with anything from here, feel free to email us at and we’ll be in contact, thanks. ^AB


Mick May 14, 2012 at 6:13 pm

Is there an IPad Apps to use with the TravelCard



NAB May 15, 2012 at 3:48 pm

Hi Mick, currently there isn’t an iPad available for accessing the NAB Traveller Card portal. Our team are looking into it and I’ll share more info when I have it, thanks. ^AB


Sam May 17, 2012 at 5:22 pm

Also trying to add Bpay into my NAB accounts and is not acceoting billing cose or Biller name? Any help


NAB May 21, 2012 at 12:44 pm

Hi Sam, I’ve sent through an email – the team is available at and 1800 098 231 (in Australia) to help with this further, thanks. ^AB


Louise May 18, 2012 at 7:31 pm

I was wondering how many days it takes for currency to be ‘cleared’ and able to be taken out of my travellers card? (It is from my NAB debit account so I would have thought it would be almost automatic)


NAB May 21, 2012 at 7:22 pm

Hi Louise, BPAY can take up to 2 Australian business days to get funds through to your card, and the exchange rate will be applied when the funds are shown on your card, not when you transfer your money. Hope that helps. ^AB


Peta May 20, 2012 at 7:22 pm

I am having a lot of problems with my nab travelcard.
1. I can’t check my balance because I don’t have flash player in the iPad I’m travelling with.
2. I can’t reload my card because when I try to make a BPay payment I need an SMS security code and I’m not travelling with my mobile phone.
3. I can’t turn off the need to have an SMS security code because I need an SMS security code number to do that.
4. When I phone the help line on my partners mobile phone I can’t get past the first message because I can’t do the phone prompts on a mobile phone.

At the moment I desperately need to make a transfer to pay some bills. Could some one please phone me


NAB May 21, 2012 at 7:15 pm

Hi Peta, I’ve sent an email via to see how we can help – the Internet Banking Support team are available on +61 3 8641 9886. and the Travel Card team is available at and 00800 4413 1532 (in Greece). Speak soon. ^AB


Peter May 21, 2012 at 5:39 pm

I have attempted to register my NAB traveller card by following the directions at the top of the \Managing your NAB Traveller Card online\ page, but have been unable to do so. When I open, as directed, the link to “Login or register at My Account”, which is supposed to be near the top of this page, does not appear. All that is there in that location is the ordinary login button for internet banking. In the body of the page, there is a button with the words, \Login to My Account\ (but with no reference to \register\), on it but, in any case, I can’t seem to activate that button, despite many attempts. Your help would be appreciated.


NAB May 21, 2012 at 6:25 pm

Hi Peter, it sounds like your web browser is preventing pop-ups. You can register your card at our NAB Travellercard Centre – hope that helps, you can also email for further help and assistance, thanks. ^AB


Peter May 22, 2012 at 10:02 am

Thank you, AB. Your reply was very helpful. My travel card am now registered.


Nicole May 24, 2012 at 3:39 pm

I have attempted to register my travel card, but after putting in my card number and answering the captcha, it says there was an error with the pre registration and won’t let me go any further. Does this mean there was a problem with the original setup at my local branch, where i purchased the cards from?
I was told this process was easy, and now I’m flying overseas in the next few hours, only have my iPad to travel with and seeing as your system isn’t compatitable with any apple products, I won’t be able to do anything further online after I leave the house. I have been on hold to card services for over an hour now, on my mobile. Please let me know ASAP what my options are. I need to know if my card is even activated, so I can still access my money!


NAB May 25, 2012 at 2:57 pm

Sorry to hear of this Nicole – I’ll chase this up with our team and have sent an email via, speak soon! ^AB


Ching May 25, 2012 at 10:58 pm

I have attempted to register my card and it said the card is not in a valid status. I rang 1800098231 and it told me how much money I have but it’s Australian dollars. When I loaded the card in the bank, I asked it to be converted to euros. How can I convert it to other currency when I am not able to register my card online and the emergency number doesn’t always work?


NAB June 4, 2012 at 5:08 pm

Hi Ching – I’ve sent an email via Let me know if I can help further from here, thanks. ^AB


Laura May 31, 2012 at 11:26 pm

How long does the Travel Card take to arrive? We are flying to the USA in 2 weeks – is this enough time to order one?


NAB June 4, 2012 at 5:00 pm

Hi Laura, customers are issued the Traveller card in-store and are able to access funds within four business hours. Feel free to email if I can help further, thanks. ^AB


James June 5, 2012 at 10:16 pm

hello. i have tried to top up my card through bpay. but you need sms confirmation. obviously i am overseas that is why i bought the card…. so i can not receive sms confirmation. what am i supposed to do??


NAB June 6, 2012 at 12:14 pm

Hi James, our Internet Banking team can help with this (+61 3 8641 9886) and can pause the SMS feature for you. I’ve sent an email also – let me know if I can help with anything else, thanks! ^AB


John June 15, 2012 at 7:51 pm

The web site does not work with an iPhone or an iPad
Nab should make this clear until problem is fixed!!


NAB June 18, 2012 at 6:29 pm

Hi John, you’re correct and I’ll ensure we make it clearer to everyone. Our team are working on a fix for this and I’ll update everyone when I know more. ^AB


Philip June 19, 2012 at 4:32 pm

I have attempted to register my travel card, but after putting in my card number and answering the captcha, it says there was an error with the pre registration and won’t let me go any further


Sheila Cameron June 20, 2012 at 5:27 pm

Loaded money onto traveller card from Aus $ into Euro and UK pound before leaving Sydney only to find that UK pounds used and no sight of Euros.
Having to pay conversion fees again, not impressed.
Impossible to make contact by phone so a reply asap would be appreciated.


NAB June 20, 2012 at 6:44 pm

Hi Sheila, I have just sent you an email via – let’s chat and I can follow up for you ^JL


David June 22, 2012 at 2:58 pm

I have arranged my Traveller Card at my local NAB Branch. I have now gone online to register my card so that i can recharge and check balances. When I logged in I got this reply “Behind Every Great Web Site
EPiServer CMS
This installation contains only core files.” I have called NAB who have given me the freecall for Traveller Card. I have been on hold for over 20 minutes and I assume that I will be told there is a technicla difficulty. What is the situation?


NAB June 22, 2012 at 4:21 pm

Hi David, I’m sorry for the poor experience. Please feel free to email your contact details to where I can arrange a call back or email directly to ^JL


Cathreena June 23, 2012 at 7:46 am

This travel card is difficult and cumbersome to use. Your old product of a travelers debit card was much easier to use and manage. Why did you stop it? Your current system is very limiting with regard to world currencies. We are in Croatia and your card is worthless. Please bring back the previous system.



NAB June 25, 2012 at 6:06 pm

Hi Cathreena, understand your frustration and I will pass on this feedback for more currencies onto the Traveller card team. However, we are committed to this decision and you can continue to use your Gold debit card conversion fee free until 10th August 2012, after which fees will apply. ^JL


Kelly June 28, 2012 at 11:41 am

I’m travelling overseas soon and used to swear by the NAB Gold Visa Debit as I had great access to my money overseas with no fees. I see the Traveller Card supports a number of different currencies – but what about if I am travelling to a country (amongst others on the one trip) that hasn’t been mentioned here (LKR, MYR)? Is the Traveller Card still a viable option for me?



NAB June 28, 2012 at 3:45 pm

Hi Kelly, you can still use the NAB Traveller Card if you don’t have local currency loaded (sanctioned countries excluded), however, you’ll be charged a 4% cross currency conversion fee and the MasterCard FX rate will apply. Best to compare your travel money options & discuss with your banker. Hope that helps! ^JL


Stephen July 2, 2012 at 3:27 pm

I’m surprised the NAB haven’t looked at an Apple App for this product given it is the Smartphone of choice. With the majority of iPhones and iPads owners heading OS to conduct business and holidays, it seems a bit short sighted in requiring a computer to log in to update your profile. I certainly don’t want to take a laptop OS just to do my banking, any word when this will be updated. I’m heading OS IN 2 weeks.


NAB July 2, 2012 at 5:19 pm

Thanks for your feedback, Stephen. We’re working to improve the NAB Traveller card – one aspect being Apple compatibility. I can’t confirm any dates at this point in time – however, I’ll update once I know more. ^JL


Jon July 5, 2012 at 12:32 am

Thinking I will get a traveller card.

Seems I cannot register using an iPad because rtegistration needs Flash player, not supported by iPad. Can I register using iPad?

As I will be using my iPad overseas, can I reload the card using BPay on my iPad?


james July 5, 2012 at 2:53 pm

i want to know if i can move my money on the card from currency to currency.
i have euro US and AU


james July 5, 2012 at 3:08 pm

we i get my card can you load up all your money in local currency AU and then exchnage the amounts you need when neccessary when overseas. ei from AU to Euro.
then Euro to US.
i need to find out cause im leaving to go on a trip in a week today.


NAB July 6, 2012 at 5:38 pm

Hi James, you can load in AUD and switch between currencies online via My Account. Once you’re overseas, you can switch your default BPAY currency via My Account, so when you BPAY into the account it’ll go in in Euros – Hope that helps! ^JL


Leisa July 6, 2012 at 11:35 pm

I am unable to register my NAB traveller card. When I complete my details a ‘System Error’ message is received. I am currently overseas and have limited access to funds until the card is registered. I tried calling the freecall 24/7 phone number but waited on hold for so long that I had to hang up. I have sent an email requesting assistance and am waiting for a response.


Emily connor July 11, 2012 at 4:23 am

I have had a lot of trouble with my card. I transferred $500 Australian dollars on to my travel card and it has left my savings account however there is no transaction history showing up that I have transferred it through to my Tavel card. How many days does it take to show up on my transaction history? I am still waiting for an additional $900 that I transferred from my savings account to my travel card on Saturday and it has still not cleared. I have no money and am stuck in holland. Please help!


NAB July 11, 2012 at 5:29 pm

Hi Emily, reloading takes two business days for funds to appear on your card. I have sent you an email via with more info. ^JL


dianne July 11, 2012 at 4:15 pm

would like to know if i purchased a travellers card in thai baht and use it in thailand only wohat fees will apply to this card. i will be using atms overr there.


NAB July 11, 2012 at 5:18 pm

Hi Dianne, you will pay 1% of AU$ equivalent load amount (GST inclusive). While some local operators may charge you a fee in Thailand, there is no NAB fee at point of purchase or when you withdraw cash from an ATM. Hope that helps – feel free to email with any questions. ^JL


Ian July 12, 2012 at 8:51 pm

Why is it not possible to change the pin on a traveller card? There is a different pin for each card!


NAB July 13, 2012 at 11:56 am

Hi Ian, unfortunately it is not possible to change your PIN on a NAB Traveller Card. However, you can call Card Services at any time for a PIN reminder. If you believe your PIN or any other security information (such as your My Account password) may have been compromised, please call Card Services. ^JL


philip July 13, 2012 at 1:54 pm


Can I use my IPad to reload currency onto my TravelCard. I tried but it seems to need Flash. Is there an IPad app that I can download?


NAB July 13, 2012 at 4:43 pm

Hi Philip, unfortunately the Traveller Card is not supported by the iPad at this point in time – we’re working on this one! For now, you will need a Flash compatible device to manage your card. ^JL


Berenice July 14, 2012 at 1:05 am

I have not been able to register my traveller card and thus have no way of knowing my balance or reloading my card. I do not want to ring anyone or be called by nab because my ph is on international roaming and charges and charges me to make and receive calls. Please help me.


NAB July 16, 2012 at 4:06 pm

Hi Berenice, I have sent you an email via – let’s chat more over email! ^JL


Don July 14, 2012 at 2:32 am

Hi, I am wondering about the difference I see between available balance and current balance. Even though no transactions have been made over the last few days, it still isn’t matching up. Available balance today is about 300 euro, and Current balance (which is the running total) is about 1700 Euro. Are we subject to some sort of daily limit which is around 300 Euro?


Dylan Smith July 15, 2012 at 8:43 pm

Just wondering if the 1800 098 231 is a 24/7 number. I have been on hold for so long. I am unable to register my card. I was told that this application could be done within 24 hours of leaving. We leave in 2 days. I obtained my cards from a local branch where the teller set everything up. I have loaded money on this card. My sister has done the same. Her’s is working fine. Mine is not??


Colleen July 18, 2012 at 2:51 pm

How do I close my traveler cards and transfer the balance back to my own account?


Leah July 20, 2012 at 12:58 am

Just putting view forward that the quicker the travelcard account program becomes compatible with iPads the better. Many people use the iPad for travel these days and with no quick way to check your travelcard balance and transfer between currencies, the fees on the travelcard increase making it very expensive. I found the gold card to be a far better option for travelling.


NAB July 20, 2012 at 1:28 pm

Thanks Leah, will update again with any changes to Traveller card. Thanks for you feedback! ^JL


Karla July 25, 2012 at 9:51 am

I am already overseas, is it possible to get a traveller card?


NAB July 30, 2012 at 12:45 pm

Hi Karla, unfortunately not at this point in time. You’ll need to pop into your nearest branch to purchase a Traveller card! ^JL


Ryan Fanning July 25, 2012 at 1:55 pm

I can not register my card?

It says the card can not be registered please contact card services?

I need help with this as I leave on holiday in 4 days.



NAB July 27, 2012 at 7:12 pm

Hi Ryan, I have forwarded your details to our Traveller card team who will be in touch. However, I would suggest visiting a NAB branch at your earliest convenience before you leave for your travels or calling 1800 098 231 (24 hours). ^JL


sue whiting July 27, 2012 at 2:54 pm

i have rung and emailed, no answer, my travel card has let it use twice here in phuket, have been stuck with no money for near 3 days, very disullsioned with it, i need to be able to use it before i go home tomorrow, please reply to my email address and confirm what i can do.. only by chance i have found this site, hopefully it can be helpful……….sue whiting


NAB July 27, 2012 at 7:19 pm

Hi Sue, I have passed on your details to our team who will reach out ASAP. If you haven’t already, please call 001800 442 212 (Thailand contact) and be sure to enter in your card details as this will place you as priority in the call queue. ^JL


Murray July 29, 2012 at 4:34 am

What is the process for lodging a complaint about my NAB traveller card? I would like to lodge a complaint.
Security was breached on my card and a great deal of money was stolen from me. The disputes team assessed the complaint and thankfully money was eventually reimbursed into my account.
However, there was a major discrepancy in what was stolen from me and what was reimbursed. Upon realisation of this I contacted the disputes team to notify them of the discrepancy. A review was lodged which conclused there was no such discrepancy. However, upon further complaints a ‘credit adjustment’ was imbursed into my account. There has been no acknowledgement of my complaints or the fact NAB made a significant error.
And no apology.
Please advise me of the complaints process.


NAB July 30, 2012 at 12:14 pm

Hi Murray, feel free to get in touch via – if you run into any issues, feel free also to get in touch at 🙂 ^JL


adam August 1, 2012 at 10:36 am

I found the traveller card to be of little use. We recently travelled to Thailand and used the card but I found the fees to be way too high. Easier to just take out cash from my NAB debit card which was accepted by the ATM’s in Thailand. Transfers from BPAY took way too long, 3 business days. The conversion rate back to AU$ was too high so cost me money after waiting so long for BPAY to come through and still having THB left on the card when I returned. I wont be using this card again.


Benjamin August 2, 2012 at 4:58 pm

Hello, currently in America and have Bpay’d some money from my AUS NAB account to my travelers card and funds have not shown what so ever. I may have put my secondary card ref number in instead of my primary card. Trying to call the helpline but no success. What can a do? A response as soon as possible would be great.


NAB August 6, 2012 at 7:08 pm

Hi Benjamin, please allow 48 business hours for your funds to appear on your card. If the funds are not visible after this time, please try the helpline again, ensuring that you enter your card number, as this will ensure that you are pushed to the front of the phone queue. Feel free also to email ^JL


E August 8, 2012 at 5:31 am

I can’t access my traveller card account from my phone, it says to use a computer. Unfortunately, I don’t take a computer with me when backpacking and I don’t trust the security of Internet cafes. Help please?


Jim August 9, 2012 at 10:38 am

Any update on when we NAB travel card will be workable with the iPad/iPhone? It is extremely frustrating not being able to switch money between currencies or check balances given I don’t have a laptop/desktop?


NAB August 10, 2012 at 6:26 pm

Hi Jim, understand your frustration. I have been passing your feedback onto the team but unfortunately don’t have any more updates at this stage. Rest assured we have a team working hard on a solution and I’ll update you as soon as I know more. ^JL


Cathy August 20, 2012 at 1:08 am

I have just tried to register and it keeps coming up wıth an error sıgnal. Considering my best contact İs email who do i contact to fix this?


NAB August 23, 2012 at 3:21 pm

Hi Cathy, I have forwarded your message on to the Traveller Card team, who will be in touch shortly to assist. You may also contact them directly at if you like. ^AS


Hugh August 20, 2012 at 10:40 pm

How do I change the currencies that are available for me to upload to?


NAB August 23, 2012 at 4:22 pm

Hi Hugh, this can be done by changing your default currency for reload, via logging into My Account. The exchange rate will be applied at the time of processing, not the time the BPAY is initiated. If you’d like to discuss this more, lets chat via 🙂 ^AS


juille rees September 28, 2012 at 10:03 am

I finished with my travel card. took this into Karingal branch for closure and am still waiting on the funds to be returned to my account… I have now been waiting 3 days.. I am staff member and if this is how long it takes to refund and close, Im sure that this would not be acceptable by customers.


NAB October 4, 2012 at 1:36 pm

Hi Juille, any credit funds remaining on your card will be transferred to your nominated account in Australian Dollars within 5 business days. If you would like me to follow up on your card closure, feel free to get in touch at and I’ll chase this up for you. ^JL


Jessica October 1, 2012 at 6:59 pm

Hi I have just lost my regular debit card in London and need to cancel it – can I do it over the internet or can my family make the call for me from Australia because I don’t have a phone (and prices are astronomical). Now I need to start using my travellers card – I understand it takes two working days for the money to transfer?


NAB October 4, 2012 at 3:37 pm

Hi Jessica, we can arrange a callback to you in London if you making a call is inconvenient for you. Please email the best contact number to reach you on to In the meantime, please send a message via your Secure Mailbox within Internet Banking and we will arrange a temporary block for you. ^JL


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